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The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

by Robert Spector,Patrick D. McCarthy

ISBN 13: 9780471702863

Format: Paperback (292 pages)
Publisher: John Wiley & Sons
Published: 01 Apr 2005

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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

by Robert Spector,breAnne O. Reeves

ISBN 13: 9781119375357

Format: Paperback (224 pages)
Publisher: Wiley
Published: 10 Nov 2017

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